How Vonage Residential VoIP Service Works

Which countries are included with Vonage World?

Vonage World includes free unlimited calling to landline phones in all cities and locations in more than 60 countries. Plus it also includes free unlimited calling to cell phones in select countries. See included country list

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Are calls to cellular numbers free with Vonage World?

Vonage World includes free unlimited calling to cell phones in the Bahamas, Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, Thailand, the United States and the US Virgin Islands. See included countries

If free unlimited calling to cell phones is not included for the country you call most, you still get GREAT per-minute rates for those calls too. See international calling rates

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How can I tell if the person/phone number/city I call is included with Vonage World?

Vonage World includes free unlimited calling to all landline phones in more than 60 countries. When free unlimited calling to a country is included, this means calling to all landline phone numbers in all cities, towns, locations in the WHOLE country.

Plus, Vonage World also includes free unlimited calling to cell phones in select countries. When calling to cell phones is included, this means free unlimited calling to all cell phone numbers. See included countries

For example, if you regularly make calls to India, free unlimited calling to every landline and every cell phone number - in every city, every region is included!

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What is a non-geographical number? What is a premium number?

A non-geographic number is a telephone number associated with a country, but not to any single geographic location within that country. When someone dials a non-geographic number, the call is typically transferred to another number. For example a number attached to a satellite phone is considered a non-geographical number.

Premium-rate telephone numbers are numbers for telephone calls during which certain services are provided, and for which prices higher than normal are charged. For example a 900# is considered a premium-rate number.

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Are there any restrictions for "unlimited calling?"

Our worldwide phone service is for normal residential use only and may not be used for commercial or other special purposes. See our Terms of Service for more information.

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Do I need a computer to use Vonage?

As long as you have high-speed Internet, you don't actually have to have a computer to use Vonage. Just the plug your phone into the adapter, plug the adapter into your Internet connection (whether it's a modem, router or hub), connect it to a power source and you're using Vonage VoIP service.

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Does Vonage work with both Mac and PC?

For regular Vonage VoIP service, there's no software to download and calls don't go through your computer, so the make doesn't matter.

Vonage SoftPhone®, or as we sometimes call it, Vonage Companion®, works on any platform. Just follow the directions on your online account service pages to install it for either Mac or PC.

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Does my computer need to be on to make and receive calls?

Nope. Your computer doesn't have to be on to use Vonage. Only your high-speed Internet and electricity need to be up and running for your phone to work.

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What is VoIP phone service?

VoIP, or Voice Over Internet Protocol, is the technology that turns your analog voice into digital data and sends it over the Internet instead of traditional phone lines. Vonage employs VoIP technology differently from its competition, in that it doesn't compress your voice, so the sound quality is superb.

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How is Internet phone service different from a landline?

With a landline, your phone number's tied to where you live. If you move or travel, you can't always take that number with you. Vonage Internet phone service is completely portable, so you can turn any phone into your home phone. Plug any phone into the adapter, then plug that into a high-speed Internet connection and a power outlet and you're good to talk.

Plus, Vonage residential VoIP service has many features you can't get with a landline. For instance, Simul-Ring® can forward calls to any five numbers in the world, and Vonage Visual Voicemail® transcribes voicemails into emails or text messages, giving you the ability to avoid listening to long voicemails forever.

The greatest benefit of Vonage Internet phone service is that we give you all this, plus unlimited domestic calling and free international calls to more than 60 countries.

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Does Vonage provide Internet service?

We don't provide Internet service, but we can recommend a provider for you.

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How do I send an adapter to someone overseas?

If you have an account with Vonage, just order Vonage World online and have a start-up package sent to yourself. That includes everything needed to hook up Vonage VoIP service. From there, you can send the start-up package to family and friends anywhere in the world. And did you know all Vonage-to-Vonage calls are free?

If you don't already have an account with Vonage, sign up for Vonage World using your home address. That's our cue to send out a start-up package. Once delivered, you can send it anywhere in the world. Your friends or family simply hook it up to their high-speed Internet and phone or base station.

Once your loved ones overseas start using Vonage, we'll bill your U.S. address for any Vonage services or phone adapters they use.

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Can I add more unlimited countries to the plan?

What, more than 60's not enough for you? Well, big talker, at this time, we're only able to provide free unlimited calling to those countries specified in Vonage World. Of course, with Vonage World, we also give you discounted per-minute rates on more than a dozen other countries. And our low per-minute rates cover the rest of the globe, so you always have an affordable way to call around the world.

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Do I need a plan to take advantage of per-minute rates?

Yep. Our low per-minute rates are only available to Vonage customers. Of course, if you have Vonage World, you may not even need to think about per-minute rates, since we include free calling to more than 60 countries in that plan.

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How is Vonage able to travel?

Because the Vonage Phone Adapter is small, portable and can store information for up to two Vonage lines, it's easy to take it anywhere. Your account information is stored in the phone adapter, not your home phone line or your computer. So wherever you travel, just plug in the power supply, then plug the adapter into any high-speed Internet connection and any phone to start making calls.

All the calls you make are billed to your account just as if you were calling from home.

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